Our policy lasts 14 days for exchange or store credit. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Jewelry, scarfs, hats, or any accessories cannot be returned.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Unfortunately sale items cannot be exchanged and are final sale.
If you need to exchange it for the same item or different item, send us an email at firstname.lastname@example.org first with your name and order number. Please state if you plan to exchange for same item but different size to make sure we have that item in stock or simply exchange for another item. Once we have confirmed your email, then send your item to: 3700 McKinney Ave Suite 144 Dallas Texas US 75204.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to: 3700 McKinney Ave Suite 144 Dallas Texas US 75204
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.