Where does your items ship from?
When will my order ship?
Orders placed with ground shipping take 1-3 business days to process and ship. Expedited orders placed before 2pm EST will be shipped same day. Weekends and holidays are excluded from processing and shipping times. Once your order has shipped we will notify you.
Who do you use to ship?
We use USPS to ship all orders and it usually takes 1-3 business days to receive after your order has left our facilities.
What do you charge for shipping?
We charge a flat rate of $4.99 and all orders over $75 are eligible for free shipping with code: FREESHIP (so don't forget to use and save!!!)
What is your return and exchange policy?
Attention! Starting September 1, 2016, we will be changing our store policy on returns and exchanges. See below:
Exchanges or store credit ONLY will be allowed on any purchases made online or in store within 14 days of delivery (online) or purchase (made in store). Any items after the 14 day window will not be allowed. Jewelry, imitates, or accessories are final sale. Items marked as FINAL SALE are non-returnable or exchangeable. We hope you all understand our policy change. Thank you SO much! As always, if you have any questions please send us an email at firstname.lastname@example.org
XX - S.I.C. Couture
If, for any reason you are not satisfied with your order, you may return or exchange your items within 14 days of receipt to the address provided. All returned items must be unworn, unwashed merchandise with the S. I. C. Couture hangtag attached. Items that do not meet these criteria or are non-returnable, will be denied and returned to customer. You will get a full refund, less shipping charges.
Please note all items marked as final sale are NON-RETURNABLE and EXCHANGEABLE.
Do you accept orders from outside the U.S.?
We ship internationally. Please note it can take up to 2-3 weeks for your package to arrive so please be aware of this when purchasing.
What size is your model wearing and her measurements?
Model measurements: Height 5'8" - Bust 33" - Waist 25" - Hips 35" and she wears either a size 2 or small.